Privacy Policy

Privacy Policy

Stella Aquatics Pty Ltd (trading as www.HVACshop.com.au) respects your privacy. This policy explains how we collect, handle, and protect your personal information in compliance with the Privacy Act 1988 (Cth).

We may update this policy at any time without notice.

1. When We Collect Your Information

You can often visit our site anonymously. However, we collect your personal information when you:

  • Visit our website or enter your details online.
  • Interact with us on social media (Facebook, Instagram, YouTube, etc.).
  • Place an order (online, by phone, or in-store).
  • Apply for a job with us.
  • Send us feedback, enquiries, or comments.
  • Sign up for our newsletter or special offers.

What We Collect

The type of information we may collect includes:

  • Contact Details: Name, address, phone number, fax, and email.
  • Business Info: ACN or ABN (if applicable).
  • Transaction Info: Order details, bank details, and loyalty program info.
  • Digital Info: IP address.
  • Identity Verification: Driver’s licence or photo ID (for security/fraud prevention).

2. How We Use Your Information

We use your data for the specific reason it was collected, including:

  • Processing Orders: Confirming orders, delivery, and fraud prevention.
  • Customer Service: Responding to your enquiries, complaints, or feedback.
  • Marketing: Sending you promotions, newsletters, or special offers (unless you opt out).
  • Administration: Processing job applications, planning, and product development.

Note: You can contact us at any time if you do not wish to receive marketing communications.

3. Who We Share It With

We do not sell your data. We may share your information only when necessary:

  • Service Providers: Delivery companies, suppliers, and contractors who help us fulfill your order.
  • Legal Obligations: If required by law (e.g., for fraud prevention).

We do not disclose your personal information to overseas recipients.

4. Protecting & Managing Your Data

Access & Accuracy

You have the right to access the personal information we hold about you. We try to keep our records accurate, but please let us know if your details change or need correcting.

Security

We take reasonable steps to protect your data from misuse, loss, or unauthorized access. However, please be aware that no data transmission over the internet is 100% secure. While we do our best to protect your info, you transmit data to us at your own risk.

Data Destruction

For your security, we destroy sensitive personal identification (such as copies of driver’s licences) after 4 months.

5. Complaints & Contact

If you believe we have breached your privacy, please contact our Privacy Co-ordinator to lodge a complaint.

Email: hvacshop.com.au@gmail.com

We will investigate and try to resolve the issue. If you are not satisfied with our response, you can contact the Australian Information Commissioner at www.oaic.gov.au.

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